Shipping and Returns
Shipping Policy
When will my order be shipped?
Most orders placed on business days will be processed and shipped within 2–4 business days. We are unable to deliver on weekends or public holidays; any orders placed during this period will be dispatched the following business day.
How long does my order take to arrive?
Standard worldwide shipping: 5–10 days to arrive.
What is the shipping fee and how do I qualify for free shipping?
The shipping fee is $6.95 within the US and between $8 and $18 in the rest of the world. We offer free standard shipping on all orders over $80.
Where do we ship from?
We ship orders from our warehouses in the US, Europe, and Asia. We always check which warehouse is closest to your shipping address, and if the item is not available there, we will ship it from the location where the item is in stock.
What shipping methods are used?
We use outside delivery companies: UPS, FedEx, DHL, and USPS.
What should I do if my package is missing?
Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.
What is your policy on failed delivery attempts?
If a courier is unable to deliver a package due to failed delivery attempts (e.g., no one is available to receive the order), it is the customer’s responsibility to claim the package from the courier or arrange for redelivery. We are not responsible for unclaimed packages or any associated delays.
Can I cancel my order?
Orders can be canceled within 1 hour of purchase. After that, we start processing and can no longer cancel. You can still return your order once you receive it.
Return Policy
How can I return?
Please submit your return through our returns portal:
https://lovebellafit.loopreturns.com/#/
Do you offer exchanges?
Yes — we offer one FREE exchange for the same or other product. An exchange is a final purchase and cannot be returned.
My item arrived damaged — how can I get a new one?
Defective items MUST be reported within 2 days of delivery. If not reported within this time frame, we will not be able to assist you further. To do so, please submit a return request through our returns portal and select “Item was damaged” as the return reason. You will need to upload a photo evidencing the damaged item for approval.
Which products are non-returnable?
Please note that the Buy 1 Get 1 Free promotion allows for a one-time free exchange, but it is not possible to return either item for a refund. This ensures you can swap sizes if needed, but returning the 1+1 items is not permitted.
Can I return my order for a refund during the Pre-Black Friday to New Year Sale?
During the Pre-Black Friday to New Year Sale (November 19th to January 7th), orders are only eligible for exchange or store credit — refunds will not be issued for items purchased during this promotional period.
In which countries do you offer domestic returns with a return label?
We currently offer domestic returns with a return label in the following countries:
United States, United Kingdom, Australia, Canada, France and Ireland.
For customers outside these countries, we’re happy to accept returns through our portal, but you’ll need to return the items using your own courier to our designated warehouse.
When do returns qualify for free shipping?
Returns are only free when choosing store credit or an exchange.
What happens if I reject the delivery of my order?
If you intentionally reject the delivery of your order without prior agreement with our customer service team, please note that this causes significant costs related to shipping, handling, and restocking. Therefore, if an order is deliberately refused upon delivery, we will deduct 30% of the order amount as a fee to cover these costs before issuing any refund. To avoid unnecessary charges, we kindly ask that you accept your order and contact our customer support team if you wish to return it according to our return policy.